Last March 6, a McDonald’s customer complained about a dead roach on her beverage she just drank. According to her, she bought a Big Mac combo special to go with a small fruit punch drink at the McDonald’s restaurant in Sunny Isle, St. Croix, Arcos Dorados around 11 in the morning when she got surprised and disgusted with the free dead insect she found on her drink. In response to this issue, the Sunny Isle McDonald’s branch released a statement after hearing the news.
According to the branch’s records, “the latest pest control cleaning services in the Sunny Isle store were made on February 25, 2015, February 16, 2015 and February 3, 2015 by a specialized company.” While also stating that the investigations pertained “where no allegations of this type have been received before.”
The branch also mentioned in their statement that all of their restaurants “have regular sanitary cleaning and pest control maintenance. Besides the daily cleaning of our restaurant by our employees, thorough cleaning and inspection is performed approximately every two weeks by a specialized company to continue the delivery of good service, cleanliness, and value.”
The full response of McDonald’s Sunny Isle branch regarding the issue is as follows:
“For McDonald’s the quality and safety of our food is our biggest priority, as such we are committed to maintaining a clean and safe environment for all our customers. McDonald’s has the highest standards in the industry regarding quality and cleaning of all our restaurants and follow strict procedures to assure that all food and equipment areas are clean and sanitized. We strive to maintain the highest possible standards of quality, service, cleanliness and value for our customers.
In keeping with our commitment, we are investigating the alleged incident reported in our Sunny Isle restaurant yesterday, where no allegations of this type have been received before. We are fully cooperating with the Health Department officials who inspected the area. It is important to mention, that the client returned with the beverage after leaving the restaurant.
As part of our protocol, all of our McDonald’s restaurants have regular sanitary cleaning and pest control maintenance. Besides the daily cleaning of our restaurant by our employees, thorough cleaning and inspection is performed approximately every two weeks by a specialized company to continue the delivery of good service, cleanliness, and value. Our records indicate that the latest pest control cleaning services in the Sunny Isle store were made on February 25, 2015, February 16, 2015 and February 3, 2015 by a specialized company.”
Mcdonald"s Sunny Isle Branch Customer Finds A Roach In Her Drink
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